Last updated: September 2026
If you have placed an order through shop.resedalife.com and need to cancel it, please contact us as soon as possible. Since orders may be processed shortly after they are placed, cancellation depends on the current status of your order.
You may request cancellation before your order has been dispatched.
To request a cancellation, please email sales@resedalife.com and include:
If we receive your cancellation request before the order is dispatched, we will cancel the order and process the eligible refund to the original payment method.
Please note that if the order has already been packed, processed for dispatch, or handed over to the courier partner, cancellation may no longer be possible.
Once an order has been dispatched, it cannot be cancelled.
If you receive a product that is damaged, incorrect, or otherwise eligible under our refund terms, please refer to our Refund Policy for the available options and the process for requesting a refund or replacement.
Returns are accepted only in cases covered under our Refund Policy, such as:
Products cannot generally be returned due to a change of mind after dispatch.
Any approved return or replacement request may require supporting photographs of the product and packaging.
If a cancellation is successfully accepted before dispatch, the applicable refund will be processed to the original payment method used for the order.
Refunds processed through Razorpay may take approximately 5–7 business days to appear in your account, depending on your bank or payment provider.
If you are unsure whether your order has been dispatched, please contact us at sales@resedalife.com with your order ID.
Our team will check the order status and let you know whether cancellation is still possible.
For cancellation requests, returns, or questions regarding the status of your order, please contact:
Email: sales@resedalife.com
