Last updated: September 2026
At Reseda Life, we want you to be satisfied with your purchase. This Refund Policy explains when refunds or replacements may be requested and how they are processed.
1. When a refund is possible
You may request a replacement or refund if:
- Your order is delivered damaged.
- You receive an incorrect product.
- An item is missing from your order.
- Our courier partner confirms that your order has been lost or misplaced in transit.
2. How to make a refund request
Please contact us within 7 days of delivery at sales@resedalife.com with:
- Your order ID
- Details of the issue
- Clear photographs of the product and packaging, where applicable
Once we receive your request, our team will review it and respond within 2–3 business days.
3. What is not covered
Refunds or replacements will generally not be provided for:
- Change of mind after the order has been dispatched.
- Minor variations in product colour, packaging, appearance, or presentation.
- Products that have been used, damaged, or altered after delivery.
- Requests submitted more than 7 days after delivery.
4. How refunds are processed
Once a refund is approved, it will be processed through Razorpay to the original payment method used for the purchase.
Depending on your bank or payment provider, the refunded amount may take approximately 5–7 business days to appear in your account.
5. Replacements
For damaged, incorrect, or missing products, we may offer a replacement at no additional cost, subject to product availability and verification of the request.
If a replacement is not available, a refund may be issued in accordance with this policy.
6. Contact Us
If you have any questions or concerns regarding a refund or replacement, please contact us at sales@resedalife.com.
We will be happy to assist you in resolving the issue.
